Quyen Bui
Documenters
Documenters
Documenters
Documenters
Scale a fragmented multi-city onboarding, reporting platform into a seamless, self-serve, and manager-friendly experience.
Scale a fragmented multi-city onboarding, reporting platform into a seamless, self-serve, and manager-friendly experience.
Scale a fragmented multi-city onboarding, reporting platform into a seamless, self-serve, and manager-friendly experience.
Scale a fragmented multi-city onboarding, reporting platform into a seamless, self-serve, and manager-friendly experience.
Overview
Overview
Overview
Documenters is a community-driven platform that connects citizens with local government meetings by recruiting, training, and coordinating volunteers (Documenters) to attend and report publicly. The project goals included streamlining onboarding, enhancing workshop registration, improving management workflows, and optimizing reporting.
Documenters is a community-driven platform that connects citizens with local government meetings by recruiting, training, and coordinating volunteers (Documenters) to attend and report publicly. The project goals included streamlining onboarding, enhancing workshop registration, improving management workflows, and optimizing reporting.
Documenters is a community-driven platform that connects citizens with local government meetings by recruiting, training, and coordinating volunteers (Documenters) to attend and report publicly. The project goals included streamlining onboarding, enhancing workshop registration, improving management workflows, and optimizing reporting.
Documenters is a community-driven platform that connects citizens with local government meetings by recruiting, training, and coordinating volunteers (Documenters) to attend and report publicly. The project goals included streamlining onboarding, enhancing workshop registration, improving management workflows, and optimizing reporting.
Client:
Client:
City Bureau - Public Data Works
City Bureau - Public Data Works
My Role:
My Role:
Product Designer
Product Designer
UX Research
UX Research
Sukari Stone
Sukari Stone
Year:
Year:
Present
Present
Problem Statement
Problem Statement
Problem Statement
After extensive interviews and UX research, we discovered four major friction points:
After extensive interviews and UX research, we discovered four major friction points:
After extensive interviews and UX research, we discovered four major friction points:
Busyness: Too many steps, unclear completion, information overload.
Busyness: Too many steps, unclear completion, information overload.
Too much digging: Important actions (filter, reporting, orientation) were buried deep in menus and steps.
Too much digging: Important actions (filter, reporting, orientation) were buried deep in menus and steps.
Lack of context: Users couldn’t connect onboarding, workshops, and reporting to their progress.
Connecting decisions to outcomes: Managers and Documenters struggled to see how workshop registration, meeting attendance, and reporting linked to actual civic impact.
What I do
What I do
What I do
Here’s how every identified challenge was systematically addressed, converting friction into memorable clarity and facilitating confident user action.
Here’s how every identified challenge was systematically addressed, converting friction into memorable clarity and facilitating confident user action.
Here’s how every identified challenge was systematically addressed, converting friction into memorable clarity and facilitating confident user action.
Here’s how every identified challenge was systematically addressed, converting friction into memorable clarity and facilitating confident user action.
Created a linear onboarding flow with clear progress and requirements, reducing user confusion and drop-off.
Created a linear onboarding flow with clear progress and requirements, reducing user confusion and drop-off.
Created a linear onboarding flow with clear progress and requirements, reducing user confusion and drop-off.
Introduced unified filters, smart search, and visible metadata for rapid workshop discovery.
Introduced unified filters, smart search, and visible metadata for rapid workshop discovery.
Introduced unified filters, smart search, and visible metadata for rapid workshop discovery.
Consolidated manager actions into a single dashboard with shortcut access and consistent controls.
Consolidated manager actions into a single dashboard with shortcut access and consistent controls.
Consolidated manager actions into a single dashboard with shortcut access and consistent controls.
Used dashboard summaries and reporting cards to make context and progress instantly understandable.
Used dashboard summaries and reporting cards to make context and progress instantly understandable.
Used dashboard summaries and reporting cards to make context and progress instantly understandable.
Automated reminders and post-orientation follow-up to connect decisions with real outcomes.
Automated reminders and post-orientation follow-up to connect decisions with real outcomes.
Automated reminders and post-orientation follow-up to connect decisions with real outcomes.
Documenters Flows
Documenters Flows
Documenters Flows
Documenters Flows
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for fullscreen view.
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New Documenters Final Design
New Documenters Final Design
New Documenters Final Design
New Documenters Final Design
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New Documenters onboarding flow prototype
New Documenters onboarding flow prototype
New Documenters onboarding flow prototype
New Documenters onboarding flow prototype
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to launch prototype in fullscreen.
to launch prototype in fullscreen.
to launch prototype in fullscreen.
to launch prototype in fullscreen.
Outcome
Outcome
Outcome
Orientation/workshop registrations increased by over 30%
Dashboard workflow saved managers 50% ops time
Reporting engagement (deep reads, shares) increased by 3x